Website and consumer terms

About these terms

The Shipping and Returns Policy and the terms of any membership or promotion you choose form part of the applicable transaction. A separately signed commercial agreement governs the matters it expressly covers. Nothing here removes rights that applicable law does not allow us to exclude.

Accounts and permitted use

Provide accurate information and keep access credentials private. You are responsible for activity you authorise through your account. Contact us if you suspect unauthorised access. We may restrict access where reasonably necessary to address fraud, misuse, security threats or a material breach, with notice and an opportunity to resolve the issue when appropriate. Account restriction does not automatically cancel a refund obligation or erase a valid balance.

You may not access another person's records, bypass access controls, submit malicious content, misuse referral programs or interfere with the service. Ownership of an account does not create staff access, commercial credit or rights to represent Buon Primo.

Products and information

We describe products using available verified information. The product label identifies the ingredients, allergens, net contents and preparation instructions for the product supplied. Contact us about a material conflict between a listing and its label; this statement does not excuse an inaccurate listing. Packaging artwork and serving photographs may differ from the delivered presentation. A packaging change does not permit us to substitute a materially different product without your agreement.

Availability, pack choices and dietary claims vary by recipe. A missing ingredient or nutrition field does not mean that the product contains no allergens or has no nutritional value. Do not rely on a photograph as an ingredient declaration.

Prices and orders

Prices are in U.S. dollars unless clearly stated otherwise. A starting price applies only to the qualifying pack or offer shown. The checkout displays the selected items, discounts, delivery charge, applicable tax and final total before payment. We do not change the price of a completed order when a later price list is published.

Submitting an order authorises the payment shown. Receipt of an order is not a promise that an unavailable item can be dispatched. We will confirm acceptance or promptly contact you if the order cannot be fulfilled. If we discover a material pricing or availability error, we will explain it and obtain your agreement to a revised order or cancel and refund affected charges. We will not charge an increased amount without authorisation.

Payments and delivery

Payments are handled through the payment methods offered at checkout. Staff do not need your full card number or security code. The Shipping and Returns Policy explains the current delivery service, processing time and problem-resolution process. We remain your contact for an order issue; a carrier scan does not automatically defeat a missing-delivery claim.

We may cancel an order we cannot lawfully or reasonably fulfill and refund unfulfilled charges. A supply interruption, weather event or carrier issue does not remove any applicable right to notice, cancellation or a refund for unshipped goods.

Reviews and submitted content

If you choose to submit a product review, you give us permission to display that review in connection with the reviewed product, together with the display name you select. This permission does not extend to publishing private support messages or application documents. Reviews must reflect real experience. Any incentive must be disclosed and must not depend on a positive opinion. We may remove unlawful, irrelevant or abusive content under consistently applied rules, but we do not prohibit honest criticism.

Brand and materials

Buon Primo names, logos, product materials and website content are owned or licensed by their respective rights holders. Ordinary personal browsing and shopping do not transfer ownership or a resale, distribution or brand licence. Commercial use requires written permission. Nothing restricts lawful reviews, permitted quotation or other protected uses.

Responsibility and disputes

We are responsible for meeting obligations that apply to the products and services we sell. We do not guarantee uninterrupted website availability or a particular commercial result from joining a program. No term excludes responsibility that cannot lawfully be excluded, including applicable product safety obligations, fraud, gross negligence or wilful misconduct. No blanket food-safety waiver or mandatory release is required to request help.

Contact info@buonprimo.com so we can try to resolve a disagreement. New York law applies to the extent permitted, without removing mandatory protections available in your home jurisdiction. These terms do not require arbitration or a class-action waiver and do not prevent use of a court, regulator or other remedy available by law.

Cancellations, delivery problems and refunds

If an order can still be stopped before dispatch, we will cancel it with a full refund and no cancellation fee, including the original delivery charge and applicable tax when the entire unshipped order is cancelled. Refunds go to the original payment method; any redeemed reward credit used on the cancelled order is restored to your wallet rather than paid out as cash.

After dispatch, we do not accept change-of-mind food returns. Remedies remain available for damaged, incorrect, missing, defective or unsafe products. Please do not return food unless we give you instructions.

Please inspect your order upon delivery and report visible damage, incorrect items or missing items within 24 hours. Requests received later may be considered individually at Buon Primo's discretion. This reporting policy does not limit any rights or remedies available under applicable law. Hidden defects and safety concerns are reviewed regardless of when they are discovered.

Changes and contact

We will identify the effective date of published changes. Material changes to an ongoing service will be notified as required and will not retrospectively rewrite a completed order or an accepted agreement. Where renewed consent is required, continued browsing will not substitute for that consent.

Facchini Food Services LLC, 10 Times Square, 22nd Floor, New York, NY 10018 (a mailing address only, not a pickup location or returns warehouse). Email info@buonprimo.com or call +1 646-481-6833. We aim to respond within 2 business days.